Training Modules
Inclusive tourism is about designing experiences that work for more people — with confidence, dignity, and clarity.
The Makingtrax training modules supports tourism operators, educators, students, and industry partners to understand the access tourism market and apply inclusive practice in real-world settings. Our modules are practical, experience-led, and grounded in how tourism actually operates.
Modules can be completed individually or as a structured learning pathway, depending on your needs.
Based on our Adapting Aotearoa platform - over 20 modules covering the following topics
Inclusive Tourism Training Modules
These modules build strong foundations and then move into applied, practical delivery. The focus is on moving beyond compliance and embedding inclusion into everyday operations, customer experience, and business decision-making.
Foundations of Inclusive Tourism
Understand who your customers are, what they need, and why the access tourism market matters. Learn how inclusive design builds trust, loyalty, and long-term value.
Introduction to Accessible and Inclusive Tourism
An overview of the access tourism market and its relevance to visitors, communities, and the future of tourism.
Attitudes and Assumptions
Explore how stereotypes and social attitudes create barriers — often unintentionally — and how to shift toward respectful, person-led engagement.
Welcoming Guests with Disabilities
Learn how first impressions, communication, and everyday interactions shape whether customers feel welcome and confident.
Customer Experience
Great service is central to inclusive tourism. This module focuses on consistency, trust, and delivering experiences customers want to return to and recommend.
Understanding Ableism
Identify how ableism shows up in tourism environments and how to move toward inclusive, thoughtful practice.
Travelling Solo or Accompanied
Respond confidently and respectfully to customers travelling independently or with support people, friends, or whānau.
Inclusion vs Accessibility
Clarify the difference between inclusion and accessibility — and why both matter.
Developing Accessibility
Move beyond minimum standards and explore how to strengthen access in practical, achievable ways.
The Inclusive Formula
See how good service, clear communication, and thoughtful design work together to create welcoming experiences.
Assisting Customers
Learn how to offer assistance appropriately, respect independence, and adapt to individual needs.
Adaptive Advisory
Understand the role of adaptive advisory services and specialist input in safe, high-quality experience design.
Adaptive Equipment
An introduction to adaptive equipment and how it supports participation, independence, and adventure.
Steps to Best Practice
Bring learning together and focus on delivering high-quality, inclusive experiences.
Inclusive Marketing
Build confidence in communicating inclusion honestly through language, imagery, and messaging.
Tour Agencies and Destination Management
Learn how to work with partners to deliver and promote authentic, inclusive tourism experiences.
The Philosophy of Inclusive Tourism
Inclusive tourism is not only about travellers with disabilities — it’s about valuing the whole of society.
Access Guide Training Modules
Access Guides give customers the information they need to decide if an experience is right for them — before they arrive. Clear, accurate access information builds trust and reduces uncertainty.
Why Access Guides Matter
Understand why Access Guides are one of the most powerful enablers of accessible and inclusive tourism.
The Access Guide Framework
Learn what to include, how to structure information, and why accuracy matters more than marketing language.
Experience Guide
Focus on the full customer journey — not just physical features — from arrival to departure.
Physical Access Guide
Learn how to clearly communicate layouts, surfaces, entrances, gradients, and facilities.
Transportation
Include transport information that helps customers feel informed and confident before arrival.
The Wording
Communicate access information clearly, respectfully, and without assumptions.
Hospitality
Support inclusive dining, entertainment, and social experiences through clear access communication.
Accommodation
Learn why accommodation Access Guides are essential and how to get them right.